Consumer complaint

Use this form to make a complaint about a problem with goods or services purchased in Western Australia, the Indian Ocean Territories, or online from Australian retailers. For goods and services purchased in other areas of Australia, please contact the consumer affairs agency in the state or territory where you or the business are located. Consumer Protection may not be able to assist with complaints about goods and services purchased (online) from traders based overseas.

Important notice

Consumer Protection is currently experiencing high demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority.

Before we get started

Please read the steps outlined in our consumer complaint checklist. Our consumer guide for complaints and conciliation helps to understand what happens when you complain. The COVID-19 Coronavirus pandemic has impacted WA trading and it’s important to review our frequently asked questions to know how recent changes may affect your complaint.